Delete your account in the app
- Open the app and sign in.
- Go to Settings, then Account.
- Tap Delete account and confirm.
Your account is closed straight away, and its data is removed from our servers within 30 days.
Delete your account without the app
If you have uninstalled the app or cannot sign in, send us a request. The form below writes the email for you; nothing is sent until you press send in your own email app. Please write from the email address linked to your account, so we can confirm the request is yours.
Or write directly to [email protected] with the subject “Account deletion request”, the app's name and your account email. We confirm by email when the deletion is complete, within 30 days.
What we delete
- Your account profile: name or nickname, email address and user ID.
- Content you created and synced to our servers, and your backups.
- Your settings and preferences stored with your account.
- Usage and diagnostic records linked to your account.
- Support conversations linked to your account, if you ask.
What we keep, and for how long
| Data | Kept for | Why |
|---|---|---|
| Purchase and invoice records | 10 years | Required by the Turkish Commercial Code (Art. 82) and Tax Procedure Law |
| Records needed for a fraud case or legal claim | Until the matter is closed | To protect you, us and other users |
| Encrypted backups of our systems | Up to 30 days | Overwritten on a rolling schedule |
| Crash reports not linked to your account | Up to 90 days | Anonymous; used only to fix errors |
Data on your own device is removed when you uninstall the app.
Delete some data, keep your account
You can delete individual records inside the app at any time. To ask us to delete specific data from our servers without closing your account, write to [email protected] and tell us what to remove.
Subscriptions
Deleting your account does not cancel a Google Play subscription. Cancel it first in the Google Play app: tap your profile picture, then Payments and subscriptions, then Subscriptions.